Warranty policy

All vehicles by DCar are warranted for 100km or 03 years, depending on initial conditions and complying with all warranty standards of Ford Vietnam.... Customers should perform periodic maintenance to improve the life and efficiency of vehicles.

Components upgraded by DCar are warranted for 3 years. Components upgraded and/or produced by other manufacturers are warranted for 12 months since the day of receipt (origins of all components are made clear in Appendices of the contract).

DCar has 2 maintenance centers in HCMC and Hanoi:

- HoChiMinh City: 763 Ben Binh Dong, Ward 14, District 8, HCMC

- Hanoi: 423-425 Pham Van Dong, Dong Da district, Hanoi

If you have any inquiry while using Dcar products, please contact our customer service hotline: 

0909 23 99 22 or 08 3514 99 68

In case of repair or maintenance, please contact our customer service to make a reservation. This is time- and labor-saving for your best interest.

You can rest assured that your vehicle is always in the care of the most professional staffs.

Periodic maintenance:

Periodic maintenance, as detailed in the maintenance record book, must be done in time at Ford’s authorized service centers for the warranty period to be valid. 

In the first periodic maintenance (1.000km), the service is free. Customers only pay for materials and substances used in the process such as oil, cleansing liquid and battery drops.

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